Diagnostic Display and Multi-Monitor Problems
Displays not detected, wrong resolution, mismatched layout, or output dropping below rated quality.
Nationwide Remote Support
Radiology technical support is what keeps a reading room running when something breaks — a display that won’t show at full resolution, a workstation that’s dropped off PACS, a driver conflict mid-shift. Texel Comp provides remote radiology technical support for imaging centers, radiologists, and teleradiology readers nationwide, covering the workstations, displays, and connections your reads depend on.
When a problem stops you from reading, you need someone who already understands the environment — not a generic help desk.
Complete Reading-Station Support
We support the whole reading station, remotely:
Displays not detected, wrong resolution, mismatched layout, or output dropping below rated quality.
AE title, port, and network issues that stop studies from loading or routing.
The display-controller and graphics-driver issues that cause lag, artifacts, or blank screens.
Setup and troubleshooting of Barco QAWeb, EIZO RadiCS, and LG tools (your QA team owns validation).
Slow PACS, freezing, storage, and Windows issues on radiology workstations.
KVM switching, dictation microphones, and connection problems across multi-system stations.
Use our 24/7 Emergency Radiology IT Support page for urgent workstation, display, PACS, GPU, or peripheral failures.
Support Built Around Reading
Most radiology issues don’t need someone on-site — they need someone who can connect in, diagnose, and fix without a truck roll. We provide remote radiology technical support so help arrives in minutes, not days, and we work specifically in radiology, so we already know PACS, DICOM, diagnostic displays, and what “it’s not displaying right” actually means. No translating your problem to a generalist first.
Reading doesn’t stop at 5 p.m., and neither do the problems. Teleradiologists reading overnight and centers covering weekend call need support when the issue happens — not the next business day. We offer after-hours and weekend coverage so a failed display or a dropped PACS connection doesn’t sideline a shift.
A Direct Support Process
You reach out by phone or email with what’s happening. We connect in remotely, diagnose the actual cause — not just the symptom — and resolve it, whether that’s a PACS setting, a driver, a display configuration, or a connection. If it turns out you need new hardware, we tell you straight and can source it; if it’s a five-minute fix, it’s a five-minute fix. Either way, you get someone who works in radiology every day.
Reach out by phone or email and describe the affected workstation, display, software, or connection.
With your authorization, we connect to the affected environment and review the complete reading-station setup.
We identify the actual source of the problem rather than treating only the visible symptom.
We fix what can be fixed remotely and explain clearly if replacement hardware or another team is required.
Who We Support
From a single remote reader to a multi-station imaging practice, Texel Comp supports the systems and connections radiologists depend on to keep reading.
Texel Comp is open to custom support contracts for imaging centers and multi-station practices. Coverage can be tailored to your number of locations and reading stations, required support hours, after-hours needs, and technical scope.
Choose the Right Support Path
Use this main support page for planned work and general troubleshooting. Use the emergency page when a current failure has stopped or seriously disrupted reading.
Best for technical work that can be scheduled or reviewed without an active reading interruption.
Best when a technical failure is stopping or seriously disrupting a radiologist’s current reading shift.
Common Questions
PACS and DICOM connectivity, diagnostic displays and multi-monitor setups, GPU and driver issues, calibration software, workstation performance, and KVM/peripherals — all remotely.
The initial inspection is free. One-time remote technical support is $149.99 per hour with a one-hour minimum. After the first hour, support is billed in 30-minute increments.
Yes. Texel Comp offers custom support contracts for imaging centers and multi-station practices. Contract coverage can be tailored to the number of locations and stations, coverage hours, after-hours needs, and agreed technical scope.
Yes — after-hours and weekend coverage for teleradiology and on-call reading.
Both — we support the workstations and displays you already have, not just hardware sourced through us.
Remote-first — we connect in, diagnose, and resolve most issues without a site visit, anywhere in the US.
We set up and troubleshoot the calibration software (QAWeb, RadiCS, LG tools); your facility's QA process owns validation.
Tell us what's happening, and we'll get your radiology technical support handled — fast, and after-hours if you need it.
Nationwide remote support • Email: support@texelcomp.com
One-Time Remote Support
Tell us what is happening with your workstation, diagnostic display, PACS connection, graphics card, calibration software, or related reading-room equipment.
A $299.98 card authorization is required before remote support begins. This is an authorization hold, not necessarily your final charge. Texel Comp will capture only the applicable support charges after your session. If additional charges are due beyond the authorized amount, the remaining balance will be invoiced separately.
Authorize Remote SupportSecure card authorization processed by Stripe.
Do not submit patient information, PHI, passwords, remote-access codes, or screenshots containing patient data through this form.