Terms and Conditions

Information on this website is provided for general informational and business-evaluation purposes. Texel Comp works to keep content accurate and current, but product specifications, availability, compatibility, pricing, service coverage, and third-party information may change. Website content is not a substitute for a written quote, a compatibility review, or confirmation of requirements for a specific environment.

Under these Terms and Conditions, you agree to use the website only for lawful purposes. You may not attempt to interfere with site operation, gain unauthorized access, introduce malicious code, misuse forms, impersonate another person or organization, scrape protected content in violation of law, or use the website in a way that could damage Texel Comp or another party.

Under these Terms and Conditions, Texel Comp supplies and supports radiology and medical-imaging reading environments. Depending on the agreed scope, services may include:

Services are delivered remotely unless on-site work, shipment, installation, or another delivery method is specifically agreed in writing. Availability, response time, and completion time depend on scheduling, access, equipment, third-party systems, and the agreed scope.

Texel Comp may offer a complimentary introductory call, generally lasting approximately 10–15 minutes. The purpose of the Free Fit Call is to understand the request at a high level, identify the general equipment or support category, and determine whether Texel Comp may be a suitable provider.

A Free Fit Call does not include detailed diagnosis, active troubleshooting, configuration changes, system access, or a complete technical evaluation. Work beyond the introductory discussion may require a separately scheduled inspection, support session, project assessment, or written quote.

For equipment transactions under these Terms and Conditions, recommendations are based on information available when the recommendation or quote is prepared. The client is responsible for providing accurate requirements, intended use, quantity, delivery details, existing system information, and any facility-specific compatibility or purchasing requirements.

• A website listing or discussion is not a binding offer unless confirmed in an accepted written quote or order document.
• Prices, availability, lead times, models, specifications, and manufacturer programs may change before an order is confirmed.
• Shipping, taxes, fees, warranty coverage, returns, restocking, and order-specific conditions will be governed by the applicable quote, invoice, manufacturer terms, distributor terms, or written order policy.
• Substitutions or configuration changes require client approval when they materially change the agreed product or scope.

Product names and specifications belonging to manufacturers are provided for identification and comparison. Manufacturer documentation controls if website information differs from current official specifications.

A pre-inspection or initial technical review may be used to understand the workstation environment, confirm readiness, identify access requirements, and define the likely service scope. Whether that review is complimentary or paid will be communicated before it is scheduled.

The approved quote, service description, statement of work, invoice, or written communication defines what is included. New issues, additional devices, work outside the original request, extended troubleshooting, replacement parts, licensing, travel, or third-party fees may require additional approval and billing.

Technical findings can change as additional information becomes available. An initial estimate is not a guarantee that every underlying problem can be identified or resolved within the estimated time.

Under these Terms and Conditions, service pricing may be displayed on a service page or provided through a quote, invoice, scheduling page, or direct written communication. The most specific current written price provided for the requested work will control.

• Remote troubleshooting may be billed hourly, by session, or under a support agreement.
• A minimum service charge or minimum billable period may apply when disclosed before service.
• Approved work beyond the initial period or scope may be billed in additional increments.
• Payment may be required before scheduling, before shipment, at completion, or under agreed invoice terms.
• Applicable taxes, shipping, licensing, parts, travel, or third-party charges may be added when included in the agreed transaction.

Failure to make a required payment may delay an order, shipment, scheduled session, deliverable, or continued support. Any transaction-specific cancellation, refund, return, credit, or payment terms will be stated in the applicable written document.

To allow work to be performed safely and efficiently, the client agrees to provide timely, accurate, and authorized information relevant to the request. Client responsibilities may include:

• Maintaining current backups of important data and configurations before service
• Confirming that the person requesting work has authority to approve access and changes
• Providing compatible hardware, software, licensing, accounts, internet access, and administrator access when required
• Following facility policies for privacy, security, change control, clinical validation, and incident response
• Testing the affected workflow after service and reporting unresolved issues promptly
• Notifying Texel Comp of known restrictions, active incidents, unsupported systems, or third-party requirements

Do not submit patient names, medical record numbers, accession numbers, study images, screenshots containing patient data, passwords, or remote-access codes through general website forms or ordinary email. A technician will arrange an appropriate access method when needed.

Under these Terms and Conditions, requesting remote support authorizes temporary access reasonably necessary to perform the approved service. Texel Comp will access a system only with client permission and only for the requested purpose and duration.

The client remains responsible for controlling credentials, user permissions, network access, endpoint security, backups, and internal authorization. The client should close access or rotate temporary credentials when the session or engagement ends, as appropriate.

Some work may require software installation, driver changes, restarts, display reconfiguration, or temporary interruption. Texel Comp will seek approval for material changes within the service scope, but the client is responsible for ensuring that maintenance windows and internal approvals are in place.

Radiology environments often rely on third-party hardware, software, PACS platforms, VPNs, drivers, operating systems, calibration applications, networks, licensing services, and manufacturer support. Texel Comp does not control those third parties and cannot guarantee their availability, compatibility, performance, security, licensing decisions, updates, or continued support.

Third-party warranties, licenses, support policies, terms, and privacy notices remain the responsibility of their providers. Texel Comp may assist with troubleshooting or coordination, but that assistance does not make Texel Comp the manufacturer, software publisher, carrier, hosting provider, or guarantor of a third-party product or service.

Texel Comp provides professional equipment and technical services but cannot guarantee uninterrupted operation, complete compatibility, permanent resolution of every issue, or continuous availability of third-party systems. Technical problems may involve factors outside the agreed scope or outside Texel Comp's control.

To the extent permitted by applicable law and subject to any more specific written agreement, Texel Comp is not responsible for losses caused by circumstances such as:

• Pre-existing data corruption, missing backups, or data loss
• Hardware failure, component defects, or normal wear
• Software bugs, licensing restrictions, unsupported configurations, or compatibility issues
• Network, internet, power, VPN, PACS, cloud, or third-party service interruptions
• Unauthorized access, malware, or security incidents not caused by Texel Comp's failure to perform the agreed service with reasonable care
• Client changes, third-party changes, or use outside documented requirements after service

Clients are responsible for maintaining backups and appropriate business-continuity, cybersecurity, privacy, and clinical-validation procedures. Nothing in these Terms excludes a responsibility that cannot lawfully be excluded.

Certain service packages may include a complimentary or included follow-up session when stated in the applicable offer or service description. An included follow-up is limited to the original issue or agreed scope and must be used within any timeframe stated for that service.

A new problem, additional device, changed environment, expanded request, or work outside the original scope may require a separate session or additional billing. Follow-up availability is subject to scheduling and does not create an unlimited support commitment.

Unless otherwise stated, Texel Comp owns or is authorized to use the website's original text, page design, graphics, logos, documents, and other materials. You may view and use website content for ordinary personal or internal business evaluation, but you may not reproduce, republish, sell, distribute, or create unauthorized derivative materials from protected content.

Manufacturer names, product names, logos, specifications, and other third-party materials remain the property of their respective owners. Their appearance on the website does not transfer ownership or create an endorsement beyond any relationship specifically stated by Texel Comp.

Texel Comp may update these Terms and Conditions when our website, equipment offerings, services, processes, or legal obligations change. Updated Terms will be posted on this page with a revised effective or updated date when appropriate.

Changes apply prospectively unless applicable law or a specific agreement requires otherwise. Transaction-specific terms accepted before a website update remain governed by the applicable quote, invoice, agreement, or policy for that transaction.

If you have a question about these Terms and Conditions, a quote, an equipment order, or the scope of a proposed service, contact Texel Comp by email or phone before proceeding.