Privacy Policy

The information we collect depends on how you interact with Texel Comp. We may collect information you provide directly and limited technical information generated when you use our website.

Orders, Payments, and Support Records

If you request equipment or paid services, we may maintain records relating to estimates, orders, invoices, payments, delivery, warranties, and support history. Payment-card information may be collected and processed by a payment provider; Texel Comp does not need to receive or store a complete card number when payment is handled through a provider-hosted checkout.

Texel Comp may use information collected through the website and normal business communications to:

• Respond to questions, quote requests, and service inquiries
• Schedule consultations, installations, or remote-support sessions
• Recommend, configure, sell, deliver, and support requested equipment
• Prepare proposals, invoices, service records, and other business documents
• Provide requested technical support and communicate about active service work
• Operate, maintain, secure, troubleshoot, and improve our website and services
• Measure website performance and understand which content is useful to visitors
• Prevent fraud, misuse, security incidents, or unauthorized activity
• Comply with applicable legal, tax, accounting, and contractual requirements

We may also use your business contact information to follow up about a request or a related Texel Comp service. You may ask us to stop non-service marketing communications at any time. We do not sell, rent, or trade personal information to third parties.

Our website may use cookies, pixels, and similar technologies to keep the site working, protect it from abuse, remember preferences, measure traffic, and understand how visitors interact with pages and forms. These technologies may collect identifiers and technical activity data as described above.

Analytics and Advertising Services

Texel Comp may use services such as Google Analytics and Google Ads to measure website visits, campaign performance, and conversions. These providers may process device and usage information under their own terms and privacy notices. Texel Comp does not use public website forms to intentionally collect patient information for advertising purposes.

Your Cookie Choices

You can control or delete cookies through your browser settings. Blocking some cookies may affect website functionality. You can also review the Federal Trade Commission's information about how websites and apps collect and use information and Google's official Analytics opt-out browser add-on.

We may disclose limited information when reasonably necessary for the following purposes:

• Service providers: vendors that support website hosting, security, analytics, communications, scheduling, payments, shipping, and remote-support operations
• Requested transactions: distributors, manufacturers, carriers, or other parties involved in fulfilling an equipment order, warranty request, or requested service
• Legal and safety reasons: when required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, systems, users, or the public
• Business changes: in connection with a merger, financing, acquisition, reorganization, or sale of all or part of the business, subject to appropriate safeguards
• With your direction: when you ask us to share information or give permission for a particular purpose

Service providers are expected to use information only for the services they perform and in accordance with their contractual and legal obligations.

Remote technical support is performed only with client authorization and for the requested support purpose. A technician may ask for non-sensitive information about a workstation, display, graphics card, operating system, PACS connection, or related configuration so the issue can be evaluated and addressed.

Do not place patient information, protected health information (PHI), passwords, or remote-access credentials in the public contact form. If a support engagement may involve access to systems containing PHI or other regulated information, the parties should use approved access methods and follow the applicable customer policies, service agreement, confidentiality terms, and any separate agreement required for that engagement.

This website Privacy Policy is not a healthcare provider's Notice of Privacy Practices and does not replace any separate agreement governing a customer environment.

Texel Comp uses reasonable technical and administrative measures designed to protect personal information against unauthorized access, alteration, misuse, loss, or disclosure. These measures may include access controls, secure service providers, account protections, system monitoring, and procedures for authorized remote connections.

No website, internet transmission, or storage system can be guaranteed to be completely secure. For that reason, please use the approved channel provided by a Texel Comp technician when sensitive technical access is required, and never send passwords or patient data through general website forms.

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and support records, meet warranty or contractual obligations, resolve disputes, enforce agreements, protect systems, and comply with legal, tax, or accounting requirements. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable obligations.

Depending on where you live and subject to applicable exceptions, you may have the right to request access to certain personal information, ask that inaccurate information be corrected, request deletion, or obtain information about how personal information is used or disclosed.

You may also:

• Ask us to stop sending non-service marketing communications
• Control cookies through your browser or available website controls
• Contact us with a concern about information you previously submitted
• Ask whether we maintain personal information associated with a prior inquiry

To submit a privacy request, email support@texelcomp.com or use our Contact Us page. We may need to verify your identity and authority before completing a request. Some information may be retained when permitted or required by law.

Texel Comp's website and business services are intended for professionals, organizations, and adult customers. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. If you believe a child has submitted personal information to us, please contact us so we can review and address the request.

Our website may link to manufacturers, service providers, scheduling tools, payment pages, maps, or other external websites. A link does not mean Texel Comp controls that third party's privacy or security practices. Review the privacy policy of any external website or service before providing information to it.

This Privacy Policy applies only to Texel Comp's own practices within the scope described above. Third-party services are responsible for their own notices, controls, and data practices.

Texel Comp may update this Privacy Policy when our website, services, technology, or legal obligations change. The revised policy will be posted on this page, and the effective or updated date will be changed when appropriate. We encourage visitors to review this page periodically for current information about our privacy practices.

If you have a question about this Privacy Policy, want to make a privacy request, or are concerned about information submitted through our website, contact Texel Comp using one of the methods below.