24/7 Nationwide Remote Support
A frozen workstation, blank diagnostic display, or failed PACS connection can stop an entire reading shift. Texel Comp provides 24/7 remote emergency radiology IT support for radiologists, teleradiologists, imaging centers, and mammography reading environments across the United States.
Call now for the fastest response. We will identify the issue, connect remotely when authorized, and work to restore your reading workflow—or direct the problem to the correct vendor or internal team when the cause is outside the workstation.
IT support only. Do not include patient information, PHI, passwords, or remote-access codes in the form.
Urgent Technical Issues
When a technical failure interrupts an active reading shift, the first goal is to identify what failed and recover the safest available workflow. We troubleshoot the workstation, displays, graphics, software connections, and peripherals that radiologists rely on every day.
Studies not loading, workstation access failures, AE title or port issues, and local DICOM communication problems. Vendor-side PACS outages or account permissions may require your PACS administrator or software vendor.
Blank or undetected displays, incorrect resolution, lost screen layout, mirrored displays, connection failures, or a diagnostic monitor no longer operating at its expected output.
Driver conflicts, display-controller errors, artifacts, lag, black screens, or failures that appear after a Windows, PACS viewer, or graphics-driver update.
Workstation crashes, freezing, severe slowdown, storage warnings, boot problems, or system performance that prevents a radiologist from completing the reading workflow.
Setup and troubleshooting for Barco QAWeb, EIZO RadiCS, and supported LG calibration tools. Your facility and QA team remain responsible for required validation, documentation, and compliance decisions.
Dictation microphone failures, KVM switching problems, USB conflicts, keyboard or mouse issues, and peripheral connections that interrupt a multi-system reading station.
Call instead of waiting for an email response.
The Support Process
Call or submit the short emergency-support form. Tell us whether the reading workflow is fully down, how many workstations or readers are affected, and when the issue started.
We confirm the affected equipment, recent changes, and the access needed to investigate. A remote session begins only with authorization from you or your organization.
We evaluate the likely source across the workstation, Windows environment, diagnostic displays, GPU and drivers, peripherals, and local PACS or DICOM connectivity.
We verify the restored workflow when possible. If another vendor, network team, ISP, replacement part, or on-site service is required, we explain the finding and next action.
Response-time note: Exact response and restoration times depend on technician availability, authorized access, issue complexity, third-party systems, and whether hardware has failed. Contracted response times apply only when stated in a signed support agreement.
Radiology-Focused Support
Fast troubleshooting starts with understanding the complete reading environment—not just the symptom showing on one screen.
You should not have to explain PACS, DICOM, diagnostic displays, or multi-monitor reading layouts before troubleshooting begins. Texel Comp works specifically with radiology and medical-imaging environments.
A blank display may come from a cable, GPU output, driver, Windows setting, KVM, or display configuration. We look across the complete workstation environment.
Remote troubleshooting allows us to help radiologists and imaging teams across the United States without waiting for a technician to travel to the site.
Emergency help is not limited to hardware purchased from Texel Comp. We can troubleshoot supported existing workstations, displays, GPUs, calibration software, and reading-station peripherals.
Some failures belong to the PACS vendor, facility network, ISP, cybersecurity team, or hardware manufacturer. We identify the likely boundary and help you understand the next call to make.
Who We Support
Emergency support is designed for radiology teams whose work is stopped or seriously disrupted by a reading-station technical issue.
Before You Call
Providing the following non-sensitive details can shorten the initial diagnosis:
Do not send patient names, MRNs, accession numbers, study images, screenshots containing patient data, passwords, or remote-access codes through the form. A technician will arrange any required access directly.
If you suspect malware, ransomware, unauthorized access, or another cybersecurity incident, disconnect the affected workstation from the network when permitted by your organization’s incident-response policy and contact your internal security or IT team immediately.
Service Boundaries
Remote support resolves many workstation, display, driver, configuration, and peripheral issues, but not every outage is controlled by the reading station. A failed component may need replacement. A vendor-hosted PACS outage may require the PACS provider. A facility-wide network or internet failure may require the network team or ISP.
When the cause falls outside our access or service scope, we will explain what we found, identify the most likely responsible system, and recommend the next practical step. Texel Comp can also help source compatible replacement workstations, diagnostic displays, or medical-imaging graphics cards when hardware is the cause.
Use this page when an active technical issue is stopping or seriously disrupting a reading workflow. For planned maintenance, workstation setup, routine troubleshooting, or ongoing coverage for multiple readers, explore our broader support services.
Common Questions
Yes. Texel Comp provides 24/7 remote assistance for urgent radiology workstation and reading-room IT issues, including nights, weekends, and holidays. Call (713) 677‑9097 for the fastest routing. The time required to restore service varies by access, complexity, vendor dependencies, and hardware condition.
We prioritize issues that have completely stopped an active reading workflow. Calling is the fastest way to reach emergency support. A specific response-time guarantee applies only when it is included in a signed support plan or service-level agreement.
We can troubleshoot workstation access, viewer behavior, local network communication, DICOM endpoints, AE titles, ports, and related configuration. If the PACS platform itself is unavailable or the fix requires vendor-level access, your PACS administrator or vendor will need to participate.
Yes. We can troubleshoot supported existing workstations, diagnostic displays, GPUs, calibration software, KVMs, dictation microphones, and related peripherals—not only equipment supplied by Texel Comp.
Many configuration, driver, display-layout, software, connectivity, and peripheral problems can be diagnosed or resolved remotely. Physical damage, failed components, facility-wide network problems, and some vendor-side outages may require another provider, replacement hardware, or on-site work.
Yes. We support workstation, graphics, display, and calibration-software troubleshooting in mammography reading environments. Your facility and qualified QA personnel remain responsible for clinical validation, regulatory compliance, and required quality-control records.
Pricing depends on the issue, required access, time, and whether your organization already has a support agreement. We confirm the applicable authorization and pricing before billable work begins unless the terms are already covered by an existing agreement.
A remote session begins only after authorization from you or your organization. Do not submit PHI, patient data, passwords, or access codes through the website form. Your organization is responsible for approving remote access and following its privacy, security, and access-control policies.
This service is remote-first and available nationwide. On-site assistance may be available in the Houston area by prior arrangement, but it is not guaranteed as an immediate emergency response.
No. Texel Comp provides technical support for radiology IT and reading-station equipment; we do not provide medical advice or emergency clinical care. For a life-threatening or medical emergency, call 911 or follow your facility’s emergency procedures.
Tell us what stopped working and how many readers are affected. For a completely down workstation or active reading interruption, call now for the fastest response.
Email: support@texelcomp.com
Technical support only. Do not submit PHI, patient data, passwords, or remote-access codes. For a medical emergency, call 911.
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