Radiology technical support is what keeps a reading room running when something breaks — a display that won’t show at full resolution, a workstation that’s dropped off PACS, a driver conflict mid-shift. Texel Comp provides remote radiology technical support for imaging centers, radiologists, and teleradiology readers nationwide, covering the workstations, displays, and connections your reads depend on. When a problem stops you from reading, you need someone who already understands the environment — not a generic help desk.
We support the whole reading station, remotely:
displays not detected, wrong resolution, mismatched layout, or output dropping below rated quality.
AE title, port, and network issues that stop studies from loading or routing.
the display-controller and graphics-driver issues that cause lag, artifacts, or blank screens.
setup and troubleshooting of Barco QAWeb, EIZO RadiCS, and LG tools (your QA team owns validation).
slow PACS, freezing, storage, and Windows issues on radiology workstations.
KVM switching, dictation microphones, and connection problems across multi-system stations.
Most radiology issues don’t need someone on-site — they need someone who can connect in, diagnose, and fix without a truck roll. We provide remote radiology technical support so help arrives in minutes, not days, and we work specifically in radiology, so we already know PACS, DICOM, diagnostic displays, and what “it’s not displaying right” actually means. No translating your problem to a generalist first.
Reading doesn’t stop at 5 p.m., and neither do the problems. Teleradiologists reading overnight and centers covering weekend call need support when the issue happens — not the next business day. We offer after-hours and weekend coverage so a failed display or a dropped PACS connection doesn’t sideline a shift.
You reach out by phone or email with what’s happening. We connect in remotely, diagnose the actual cause — not just the symptom — and resolve it, whether that’s a PACS setting, a driver, a display configuration, or a connection. If it turns out you need new hardware, we tell you straight and can source it; if it’s a five-minute fix, it’s a five-minute fix. Either way, you get someone who works in radiology every day.
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